CUSTOMER SERVICE

RETURNS


We strive to accurately portray our products' quality, colors and condition, and we encourage purchasers to make inquiries for additional photos and information before shipping. However, if you are not happy with your purchase, or if it arrives damaged, please let us know immediately. 


We’re happy to exchange the item or refund the cost of the item within seven days of the order delivery. Please ensure the product is unused and in its original packaging, if appropriate. To process your exchange or refund, please include your order number and email us at hello@retribe.co. Item must be returned within two weeks of receipt with the same shipping method and insurance.


Ceremonial cloths are not eligible for a return, but a store credit will be issued.   


All sale and clearance items are final sale.

REFUNDS

Your refund will be issued to the original form of payment. Shipping rates will not be refunded. 

SHIPPING RATES

Domestic shipping is $7 for orders less than $75. Free shipping for orders = > $75.


Please inquire for international shipping rates. Shipping and insurance will be calculated and confirmed with you before the order is processed. All international purchases are final. Please kindly note, custom duties/fees are the sole responsibility of the customer.

 

TERMS OF SERVICE

This terms and conditions outlines what constitutes as acceptable use of our site and the conditions that apply. By using this website, you agree to the following terms and conditions.

ACCEPTABLE CONTENT

No material shall be posted on this website that is offensive, maligning, or unlawful. You are solely responsible for the content and the comments that you make. Violation of these terms will result in the termination of your account.

INTELLECTUAL PROPERTY

The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of Red Tribe, LLC. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of Red Tribe. The written content displayed on this website is owned by its respective author and may not be reproduced in whole, or in part, without the express written permission of Red Tribe.

LIMITATION OF LIABILITY

Red Tribe shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use or inability to use any of our services and/or materials.

MODIFICATION

We reserve the right to revise the terms and conditions of this agreement at any time. Revisions to this agreement will be posted here and effective within 15 days of the updated revision date at the bottom of this page. Your continued use of this site constitutes agreement to any revisions made to these terms and conditions.

Please feel free to contact us at hello@redtribe.co with any questions or comments.


PRIVACY

At Red Tribe your privacy is of the utmost importance to us. We take numerous steps to ensure that the information you share with us is safe and secure. This privacy policy outlines the information that we collect from you, why we collect this information, how it is used, and most importantly, how it is protected. 


COLLECTED INFORMATION 


Red Tribe collects personal information as to process transactions, improve customer experience, and share exciting news with you. We may ask for your name, email address, mailing address, phone number, credit card information, and/or social security number when you place an order. Your email will be used to communicate information to you regarding your order and to respond to inquiries and requests. We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information unless we provide you with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety. 


INFORMATION SECURITY 


It is our priority to ensure that your personal information is secure. We use SSL (Secure Sockets Layer), encryption technology, creating a secure connection between our server and your browser, so you can trust that your sensitive information is secure. Additionally, we implement regular security and malware scans, just to be extra safe. 


WEB BROWSER COOKIES 


Cookies are small bits of information about your use of a site that are sent to your browser and stored until your next visit. These bits of information, for example, user preferences, allow for a more personalized experience. We use cookies so that you can spend your time on our site exploring our content and ordering our products with ease and simplicity. 


POLICY CHANGES 


To ensure the continued security of your information, we reserve the right to update these terms at any time. All changes to this policy will be posted here. The date at the bottom of this page will be updated to reflect any revisions made. By using our site you agree to the changes and terms of this policy. 


If you have any questions or comments regarding our privacy policy please feel free to contact us at hello@redtribe.co.  


March 15, 2019